The iPhone has exemplified the many capabilities of working on smaller devices, and changing the way users interact with user interfaces to service their customers. The biggest trend now for mobile apps has exploded in healthcare, and I’m so glad it has! Everything from medical records, body scans, and even financial reporting has a beta version available for mobile devices. I had watched this video about iDoctor, which really shows the full range of a mobile device. I am still amazed at the power of the phone to sense such minuscule body vibrations and send accurate data to a wireless SaaS.
Recently I went in for a checkup myself and had my own encounter with a new medical technology: the finger pulse oximeter. While the nurse was noting my vital signs, she took a little black clip that looked like mom’s sunglasses-holder visor clip and placed it on my fore finger. Aside from pressure above the nail and below the finger pad, I felt nothing. Staring at the screen, a spark of curiosity arose from the yellow two-digit number (for heart rate) and the mini-equalizer moving about the tiny 2 centimeter-wide dashboard. It made me wonder, how accurate would this be if I started shaking my pointer at the her? More so I was curious about how the device worked, and what the circuit board inside was like to produce such colorful readings. one of my personal pet peeves is when your healthcare professional comes into your personal space, does a test here or there, and leaves you with no useful or transparent information. This device alleviates the need for a professional use multiple devices on you for your body statistics. I love it!
In less than a minute she jotted down my bpm, bp, and other quick notes before backing away into the hallway. The visit left me expecting something more, although it was nice to have a few minutes of my own quiet time before greeting the doctor. From the patient’s perspective, could this generate any fear or angst, instead of intrigue like my own? Perhaps there are patients who dread the entire intake process and deal with the doctor’s office experience with his/her aversive head turned the other way.
As this blog evolves it will be a continual discussion of pespective, heavily focused on the customer’s natural reactions or tendencies to healthcare offerings without the emphasis on being sold/served what’s good for them. For many businesses in this industry, the value is there. The trick is how to pinpoint the best source for educating users in choosing what’s right for them.